AI Fair-Use Policy
Last Updated: 26 October 2026
Overview
The AI assistant is included on every plan, within an allowance. This page says what that allowance is, what happens as you near it and at the limit, and what counts as misuse, so there are no surprises. It forms part of our Terms of Service.
What Is Included
| Plan | Monthly allowance | Model | Daily limit |
|---|---|---|---|
| Free | £1 of AI use | The lighter, faster model only | 10 requests a day |
| Pro | £6 of AI use | The model the app asks for | 500 requests a day |
| Team | £15 of AI use, shared by the whole team | The model the app asks for | 500 requests a day |
The allowance is measured by what each request costs us to run, not by counting messages. A short question uses very little. A request with a photo uses more. Settings in the app shows how much you have used and the date it resets.
The allowance belongs to the account. On a team, everyone's use comes out of the same pool.
We do not call the assistant unlimited, because it is not. Within the allowance and the limits on this page, you can use it as much as your work needs.
When the Allowance Starts Again
It starts again on the same day each month as the day your account was created. If that day does not exist in a month, such as the 31st in February, it starts again on the last day of that month.
Near and Past the Allowance
At 70% used: The app warns you, and we email the account owner.
At 100% used (Pro and Team): The assistant carries on, but on the lighter, faster model. It can be less thorough on harder jobs. The app tells you when this happens, and we email the account owner. If you have bought AI credits, they are used first, as the Terms explain, and the lighter model starts once the allowance and the credits are both used.
At three times the allowance: Assistant requests stop until the allowance starts again. The app tells you why. This is there to stop abuse, and normal use does not get near it.
Free accounts use the lighter model from the start, so for them the limit that matters is the daily one.
On a team, the account owner can set a lower cap for an individual member. A member who reaches their own cap moves to the lighter model while the rest of the team carries on as before.
Rate Limits
To keep the service working for everyone, there are limits on how fast requests can be made: 20 requests a minute on every plan, and the daily limits in the table above.
If you hit one, the app says so. Wait a short while and try again. The daily limits count the last 24 hours, so a Free account that has used its 10 requests can ask again once the earliest of them is a day old.
Cancelled or Ended Plans
A cancelled paid plan keeps its allowance until the end of the period you paid for, then your account moves to Free and the Free allowance applies. If an account has no active plan at all, for example because a payment has failed and not been put right, requests through our servers are refused until it has one. Your own key, if you have added one, keeps working.
Using Your Own Key
You can add your own Anthropic key in Settings. Requests then go straight from your phone to Anthropic and are billed to you by Anthropic. They do not use your QuoteMaster allowance, the daily limits or the plan checks, and they do not pass through our servers.
What Counts as Misuse
You must not:
share one login between separate businesses;
use scripts or other tools to send requests automatically;
resell the assistant or give others access to it;
use the assistant to make unlawful content.
If we find misuse we may limit or suspend AI access on the account. Where we can, we will email you first and give you a chance to explain.
What We Keep
Requests that go through our servers are passed to Anthropic, which provides the AI model. Names, addresses, phone numbers and email addresses in text are masked on your phone first. Photos are not masked. Anthropic may keep a request for up to 30 days, and states that it does not train its models on data sent through its commercial API. We keep a record of how much you used and which feature used it, and not what you asked. More is in the Privacy Policy and on the data processing page.
If You Need More
Email support@quotemaster.uk and tell us what you are trying to do. On Pro and Team you can also buy AI credits, described in the Terms.
Changes
We may change these limits as costs and models change. The figures on this page are the ones in force now, and the date at the top shows when it last changed. If a change would reduce what a paid plan includes, we will email the account owner at least 30 days before it applies.